1. Identity of the Data Controller
The purpose of this privacy policy is to inform users of the website and clients of SOLAR DEPOT, located at 15 Op de Geieren, L-4970 Sprinkange, about how their personal data is collected and processed. For any questions, you can contact us at: contact[at]solar-depot.lu
2. Collected Data and Purposes
We only collect the data necessary for the realization of photovoltaic projects and the establishment of a commercial relationship with our installation partners:
- For individuals wishing to receive installation quotes:
- Identification data: Surname, first name, installation address, phone number, and email.
- Technical data: Electricity consumption records, roofing plans, building photos, heating systems, etc.
- For professional clients sourcing photovoltaic equipment from Solar Depot:
- Personal and business identification data: Surname, first name, address, phone number and business email, VAT number.
Why do we collect this data?
- To establish accurate and personalized quotes.
- To manage the technical installation and grid connection.
- To provide after-sales service and maintenance.
- To establish a commercial relationship (sale of photovoltaic equipment) and issue our sales invoices.
3. Legal Basis for Processing
The processing of your data is based on the following grounds:
- Contractual performance: Necessary to carry out the ordered solar installation.
- Legitimate interest: To respond to your inquiries via our contact form.
- Legal obligation: For invoicing and compliance with Luxembourgish safety standards.
4. Data Sharing
Your data is treated confidentially. It is only shared with third parties strictly necessary for the mission:
- Public authorities: Environment Agency (Administration de l’Environnement) for the approval of subsidies.
- Grid operator: (e.g., Creos) for the commissioning of the installation.
- Installers: Companies receiving your data in order to prepare a quote and/or carry out the installation.
5. Retention Period
We retain your data:
- Prospects: 3 years after the last contact.
- Clients: For the entire duration of the contractual relationship, and then for 10 years after invoicing (legal retention period for accounting documents in Luxembourg).
6. Your Rights
In accordance with the GDPR, you have the following rights:
- Right of access and rectification: To consult or correct your information.
- Right to erasure: To request the deletion of your data (subject to legal obligations).
- Right to object: To object to the use of your data for marketing purposes. To exercise these rights, please send an email to: contact[at]solar-depot.lu
7. Security
We implement technical measures (encryption, secure access) and organizational measures to protect your data against unauthorized access or accidental loss.
8. Supervisory Authority
If you believe that your rights are not being respected, you can lodge a complaint with the National Commission for Data Protection (CNPD) located in Belvaux, Luxembourg (www.cnpd.lu).
9. Cookies and Tracking
Our site uses GA4, a web analysis service from Google Inc. This allows us to understand how visitors interact with our site (pages viewed, visit duration, traffic source) in order to improve our services.
- Collected data: IP address (anonymized), browsing data, device identifiers.
- Anonymization: Your IP address is anonymized by default before being stored, ensuring that the data does not allow you to be directly identified.
Data Transfer Outside the EU Data generated by GA4 cookies is generally transmitted to and stored on Google servers in the United States. This transfer is governed by the Data Privacy Framework (EU-USA data protection framework) or by standard contractual clauses of the European Commission, guaranteeing an adequate level of protection.
You can object to the collection of your data by GA4 by configuring your preferences via our cookie management banner.
